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National Customer Service Centre Officer | Global Manufacturing Company

Updated: May 23, 2021

  • Melbourne

  • Bayside & South Eastern Suburbs

  • Call Centre & Customer Service

  • Customer Service - Call Centre

  • $55,000 - $60,000 + 10% Sup & Great Bonus

  • Full Time

The Client Our client is leading global manufacturing/distribution company and a trusted partner to architects, designers, distributors, fabricators and builders throughout Australia with around 5,000 staff. They have built a solid reputation for product reliability and impeccable customer service. As this highly recognised global brand continues to grow year on year, they are now looking to strengthen their customer service team with another engaging and committed Customer Service Officer.


Purpose of the role Created due to growth, this varied role will keep you busy, working within a friendly & highly supportive team.

The role is to focus and deliver the best customer service experience enabling Customer Service to become FIRST in the eyes of the customer and within our clients company:~

  • Assist callers in identifying needs and provide appropriate solutions

  • Outbound phones calls and emails required to verify customer information

  • Build rapport with new and enhance the relationship with existing customers

  • Receive and process orders into SAP, manage backorders and exceptions

  • Contribute to development of customer relationships through proactive customer communication related to order management e.g., product availability, order status and delivery tracking

  • Provide assistance to colleagues when required

  • Report process and procedure problems to constantly challenge and improve customer satisfaction

  • Continually monitor order and sales volumes to determine efficient resource allocation and adjust accordingly so that “Best Customer Experience” commitments are met

  • Establish a strong relationship with Sales, Warehouse and Operations to ensure seamless processes that ensures a smooth and hassle-free experience for the customer

  • Ensure you conduct business in line with applicable laws and regulations, as well as with global and local policies and procedures and the companies code of conduct


About you This role has huge potential for development and growth for the right person.

  • A self-starter with a ‘can-do’ attitude - You are a True Customer Service Champion!!!

  • Proven track record in customer service

  • An outgoing, bright and vibrant personality where you are comfortable engaging with our customers both internal and external

  • Exceptional professional interpersonal and written communication skills

  • Confident multi-tasker and have a committed approach to customer satisfaction

  • High level of professional integrity

  • Sap experience with a high level of data entry accuracy

  • Ability to communicate at all levels of the business

  • A Thirst for knowledge

  • Minimum of 2 years experience in invoicing and administration experience

  • Excellent customer service skills;

  • CRM, ServiceMax and SAP experience is desirable;

  • Intermediate to advanced proficiency in Microsoft Office (Word & Excel);

  • Enjoys a challenge and variety in daily tasks, has the ability to calmly resolve issues.

  • Motivated and highly driven individual with a great sense of humour and personality

What's in it for you? An extremely competitive salary package will be negotiated to reward experience which will be reviewed annually for the responsibility of this key appointment. In return this company truly looks after their staff offering a great working environment, a healthy work life balance.

They are an employer of choice and have placed themselves as an industry leader due to their outstanding workmanship and impeccable reputation.

If you aspire to a career with a successful company that recognises and provides "quality of life", stability and security of employment, then don't hesitate in applying to Antoinette of Boyd Recruitment, so not to miss this great opportunity....

We will be in touch should we assess your skills and experience appropriate.

Applicants must be Australian permanent residents with full work rights.

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